All about Crisis Management 

This course is all about Crisis management for supervisors and managers.  Crisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability, and possibly the survival of the company.  Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. 

The course contents

This course has 12 modules / lessons. All of them have videos, case studies, quizzes and assessments. Some of the important modules / lessons are : getting started with the course, crisis, workplace violence, myths, escalation, concerning behaviors, domestic violence indicators, triggers of workplace violence, conflict dangers, response, strategies, wrapping up the course, etc.

Course Objectives / Goals :

The course objectives / goals are :

• ·        Identify potential risks
• ·        Understand the myths behind workplace violence
• ·        Define escalation and identify examples
• ·        Identify concerning behaviors
• ·        Know what a trigger is and how it may escalate
•          Understand the proper response to an event