Telephone Etiquette Course

Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike.  These and other events can become more easily managed with this great workshop.

With our Telephone Etiquette course, all participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge. 

The contents of this course

There are 12 modules / lessons in this course. Some of the important ones are - staring the course, aspects of telephone etiquette, using proper phone language, eliminating phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voicemail messages, methods of training employees, correcting poor telephone etiquette, wrapping up the course, etc. 

Course Objectives / Goals

·        Recognize the different aspects of telephone language

·        Properly handle inbound/outbound calls

·        Know how to handle angry or rude callers

·        Learn to receive and send phone messages

·        Know different methods of employee training